Returns Policy
mavindor is here to support you after delivery. This guide explains how returns and exchanges work so you can shop with confidence.
Definitions
- Delivery date: the date the carrier confirms the order was delivered.
- Return window: 30 days from the delivery date.
- Our error: defective item, damaged on arrival, wrong item or wrong size shipped, or item significantly different from its description.
- Change of mind: fit or style preference, purchased the wrong size/color, or no longer want the item when the correct item was shipped.
Return window: 30 days from the delivery date.
Eligibility and Reasons
Requests must be initiated within 30 days of the delivery date. Eligible reasons include:
- Item is defective or arrived damaged
- Wrong item or wrong size was shipped
- Item is significantly different from the product description
Item Condition Requirements
- Unused and unwashed
- Original tags attached
- In original packaging where possible
Items returned outside these conditions may be declined.
Photo and Proof Requirements
To help our team verify quickly, please include:
- Clear, well-lit photos of the issue/defect
- A photo of the size tag
- Full front and back photos of the item
- Packaging photos if damage occurred in transit
How to Request a Return or Exchange
- Email [email protected] within 30 days of delivery.
- Include your order number in the subject line.
- Tell us the reason for the request and your preferred resolution (refund or exchange). For exchanges, specify the size/color you want.
- Attach the required photos (issue, size tag, full front/back, and packaging if relevant).
- Wait for our reply with approval and next steps. We respond within 1–2 business days.
Note: Please wait for approval and instructions before sending anything back; unapproved returns may be refused.
Return Shipping and Costs
- Our error: mavindor covers the cost of the return. We will send return instructions in the approval email. The original shipping fee is refunded when mavindor is at fault.
- Change of mind: the customer pays the return shipping. The original shipping fee is not refunded.
No restocking fee applies.
Items We Cannot Accept
- Used, worn, washed, or altered items
- Items missing original tags
- Items returned beyond 30 days from delivery
- Items with stains, odors, or pet hair
- Minor cosmetic variations (such as slight color differences due to screen settings) that are not defects
Exchanges
Exchanges are offered for the same item in a different size or color when in stock. If the requested item is unavailable, a refund will be offered per this policy. Exchange shipping responsibilities follow the same rules as returns: mavindor covers our-error exchanges; customers cover change-of-mind exchanges.
Approval, Communication, and Processing
- Approval and instructions are sent by email within 1–2 business days of your request.
- Once the return is received and inspected, refunds are issued to the original payment method within 5–7 business days.
- Your bank or card issuer may take an additional 5–10 business days to post the credit.
Examples at a Glance
| Scenario | Eligible? | Who pays return shipping | Original shipping refunded? | Exchange option |
|---|---|---|---|---|
| Wrong size shipped by mavindor | Yes (our error) | mavindor | Yes | Yes, if stock is available |
| Item arrived damaged | Yes (our error) | mavindor | Yes | Yes, if stock is available |
| Ordered two sizes; returning the one that doesn’t fit (unused) | Yes (change of mind) | Customer | No | Yes, if stock is available |
| Color looks slightly different than on screen | No (minor cosmetic variation) | — | — | — |
Contact
Email: [email protected]
Business address: 121/3 Ấp 1A, Tân Hòa, Châu Thành A, Hậu Giang
Please do not send returns to the business address unless it is listed in your approval email.